Complaints and Compliments

We welcome comments, both positive and critical about the service we provide and actively seek information and feedback under our review and quality of care procedures. Routinely, we seek information through consultative questionnaires from all professional bodies, Children and their parents/carers who have knowledge about the service. The purpose of seeking this information is to give us the opportunity to learn, adapt and provide a better service.  Step4ward services staff genuinely believe that listening to the people who use the service, is the best way to improve it. We are committed to safeguarding and will protect people from mistreatment in all its forms. Should there be a need to complain we have a tried and tested procedure that is available to everyone. The process is simple, safe and confidential. We also think it is equally important that people have the opportunity to share their views on the ways which the service does well and ideas on how to improve it, are welcomed. 

 If you wish to submit your feedback to us , please do not hesitate to do so by sending it to info@step4wd.co.uk